Refund policy

Because SingleSignal items are printed or embroidered to order, we cannot accept returns or exchanges for change of mind, wrong size selection, or personalised items made to your specification. If your item arrives defective, damaged, or different from what you ordered, contact us at hello.launchdesk@gmail.com within 30 days of delivery, with your order number and photos of the issue. We will arrange a replacement or refund for confirmed defects, damage, or fulfilment errors. Personalised QR tees are made to the handle and platform you provide at checkout. Please check those details carefully before ordering, as a QR printed with details you supplied cannot be remade for a change of handle. If we print the wrong handle or QR, the defective-item process above applies. Refunds, when approved, are issued to your original payment method.